We are always networking and talking to business managers, owners and executives, while a lot of the time they are happy that their current IT service provider knows what they are doing, they aren't entirely happy, the things we hear most frequently are:
What we currently see and hear?
BAD SERVICE
Our current provider takes forever to get back to us! We quite often have meetings with account managers who promise us great service but then the follow through with getting the work done always takes a long time, and WE keep having to follow THEM up
RECURRING PROBLEMS
System X, or Issue X just keeps happening, they are always quick to fix it when we call for help, but we wish it didn’t keep breaking all the time
FEAR
We keep getting told to buy more "stuff” to make sure we don’t get hacked, but we are never sure if we are just being scared into buying things we don’t need.
EXPENSIVE CONTRACTS
Even though we hardly ever need IT support we need to pay an expensive $xxx per month per staff/computer contract, and we have to lock in for 12 months
How will we be any different?
We thoroughly believe that the way to keep customers is to provide excellent products and services, not to lock them in with contracts and fear. We aim to please, and never give you a reason to leave
RESPONSIVE
We will always get back to you quickly, and if we say we will be there, we will be!
RELIABLE SOLUTIONS
We hate recurring problems, we solve them properly! (Sometimes your existing provider might not be fixing the problem, or showing you how to fix the problem because, well…. They get more money if you keep calling them)
SECURE
We will explain in plain English what security solutions you MUST have in place, and what are the nice-to-haves
FLEXIBLE
We have options that include no contract, basic contract, and premium contract and NONE of them are fixed term, they are all month to month.